HP G60-630US 15.6-Inch Laptop (Black)

Favourable Review:

This laptop worked perfectly right out of the box! I had absolutely no problems setting this machine up or in getting it to connect to my network. It does everything that it was advertised as being able to do. Even the built in webcam works great. If there is even a single negative , it's that it comes with a lot of superfluous HP software. Other than that, I am incredibly pleased with this laptop. 

Critical Review:

The internal microphone is broken, and not just in the one I bought. According to HP, it's broken in the entire G60 series of laptops. I've had mine for one week; I discovered the microphone was broken on the second day, and I've been talking with HP's case managers about my options. Looks like I'm going to return it, because there's no fix in the works at HP. And who needs a laptop that you can't use for videoconferencing, Skype, Gmail Videochat, and so on? It's a shame, too, because the laptop is otherwise great.

Why is HP still selling this product when they know it's dysfunctional?